HOW TO RETURN YOUR INVERTER FOR REPAIR
Click this link to pay for Inverter Service:
DELIVER ALL INVERTERS TO:
111 Bank Street
Grass Valley, CA 95945
A PRE-PAID, non-refundable service charge of $195 USD is required. When your payment is received, we will begin the process to test your inverter and will email you a test report. We will fix any minor issues during the initial bench time, up to 2 hours of bench time will be used to provide service to your inverter. The link above can be used to prepay and complete the transaction, or you can include payment in the form of a check or US money order when you send your inverter to us for servicing.
Include with your inverter the following information:
Should your inverter need major work/parts or cannot be repaired in the first two hours, then we will contact you with an estimate of charges and suggested options.
If your inverter is determined to be too costly to repair, then we will forward the original service payment of $195, that you already paid, towards the purchase of a new or refurbished SMA or Magnum brand inverter replacement. For other brand inverters that we sell, we will credit you back $75. Your old inverter will be kept as a core for recycle, this is a win-win for you.
If you just want to purchase a NEW or Refurbished inverter from us instead of sending your old inverter to us for repair, make your purchase and then send your old inverter to us for a $75 refund credit. You have 30 days to redeem this credit after your purchase of a new or refurbished inverter from us.
Once you have sent us your inverter, please notify us at email@example.com. Please send us a tracking number, so we may know where the item is and the expected delivery time. (You can save shipping costs by dropping off your inverter with us at 111 Bank St. Grass Valley, CA 95945. (530) 273-4895)
Shipping in both directions are the responsibility of the customer. Please allow up to 21 days for servicing your old inverter. (Most inverters can be repaired in 10 business day or less)
Instructions for Customer: Please answer as many questions in the blow form as possible, so our technician can better understand the service related problem. Contact our inverter Service Center, Solar CowboyZ at (530) 273-4895 or (360) 435-8826 for free, over the phone support. Simply print out and return the filled out from with your Inverter.
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